Utility Warehouse
Revitalising Cybersecurity Training for a 28,000-Strong Workforce and Driving Cost Savings
Utility Warehouse, a major UK multi-service provider, was facing low engagement with its security awareness programme and needed to train its extensive network of distributors, a crucial third-party group that had never previously been included in cybersecurity initiatives. With 28,000 workers distributed across the UK, including a new wave of remote staff, Utility Warehouse required a customised approach to boost security awareness while maintaining strong relationships with external partners.
Key issues
Training third-party distributors without disrupting established relationships, a key priority for the Data Protection Officer.
Low employee engagement with existing security awareness content, with minimal voluntary participation.
An urgent need to adapt cybersecurity practices to a rapidly expanding remote workforce.
What we delivered
Culture Gem crafted an effective cybersecurity training programme for Utility Warehouse.
- ✓
Conducted a detailed audience profile assessment that highlighted engagement barriers and informed a tailored training strategy.
- ✓
Launched a cybersecurity awareness campaign that delivered content engagingly, encouraging voluntary participation in training sessions.
- ✓
Partnered with the DPO to design and deliver tailored training for third-party distributors, combining animated videos and compliant modules for seamless integration.
- ✓
Built bespoke in-house training that Utility Warehouse could self-host, enhancing flexibility and reducing costs.
Outcomes
Increased engagement — voluntary attendance at cyber training sessions and interaction with cybersecurity content saw a noticeable uplift across the company.
Effective third-party training — distributors, a critical third-party group, received targeted cybersecurity training, helping to protect Utility Warehouse's interests without straining business relationships.
Cost savings — transitioning to a self-hosted training model delivered substantial annual savings.
Want results like these?
Every engagement starts with a conversation about your challenges.
Get In Touch →